Support

Get help with Nuevo — contact us, manage your account, and learn how playing, creating, and safety work.

Contact us

The fastest way to reach us is email: support@nuevosound.com. We read every message and aim to reply within 2 business days.

Please include your account username (if you have one), your device and app version, and a short description of what happened — screenshots help.

Getting started

You can browse the feed, open any post, and play apps as a guest — no account needed.

Create a free account to upload your own apps, remix others, react, comment, save, and follow creators.

Managing your account

Edit your profile — name, photo, bio, and links — from your profile page.

You can permanently delete your account and its content at any time: open your profile, go to Settings, and choose Delete account. This removes your posts and interactions and can't be undone.

Staying safe

Every app runs in a sandbox and can't access your account or data.

Report a post or comment from its ••• menu, and block a creator from their profile or the ••• menu — blocked accounts become invisible to each other. For anything you can't resolve in the app, email support@nuevosound.com.

Your data

To exercise your privacy rights or ask a data question, email support@nuevosound.com. Our Privacy Policy explains what we collect and why.